What do Postal Service Clerks do?

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

  • Keep money drawers in order, and record and balance daily transactions.
  • Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Register, certify, and insure letters and parcels.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Cash money orders.
  • Rent post office boxes to customers.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
  • Receive letters and parcels, and place mail into bags.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.
  • Transport mail from one work station to another.
  • Set postage meters, and calibrate them to ensure correct operation.
  • Post announcements or government information on public bulletin boards.

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Necessary Skills

  • Critical Thinking
  • Active Listening
  • Speaking
  • Service Orientation
  • Social Perceptiveness
  • Reading Comprehension
  • Writing

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