What do Dispatchers, Except Police, Fire, and Ambulance do?

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Receive or prepare work orders.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Prepare daily work and run schedules.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Arrange for necessary repairs to restore service and schedules.
  • Oversee all communications within specifically assigned territories.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
  • Order supplies or equipment and issue them to personnel.

Related Jobs (Dispatchers, Except Police, Fire, and Ambulance)

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Necessary Skills

  • Active Listening
  • Speaking
  • Coordination
  • Reading Comprehension
  • Critical Thinking
  • Time Management
  • Service Orientation

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