What do First-Line Supervisors of Housekeeping and Janitorial Workers do?
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
- Plan and prepare employee work schedules.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Establish and implement operational standards and procedures for the departments supervised.
- Investigate complaints about service and equipment, and take corrective action.
- Maintain required records of work hours, budgets, payrolls, and other information.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Check and maintain equipment to ensure that it is in working order.
- Instruct staff in work policies and procedures, and the use and maintenance of equipment.
- Inventory stock to ensure that supplies and equipment are available in adequate amounts.
- Select and order or purchase new equipment, supplies, or furnishings.
- Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
- Recommend changes that could improve service and increase operational efficiency.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Screen job applicants, and hire new employees.
- Issue supplies and equipment to workers.
- Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
- Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
- Direct activities for stopping the spread of infections in facilities such as hospitals.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
- Perform financial tasks, such as estimating costs and preparing and managing budgets.
- Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
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